coworkers ai - Infrastructure problem – Incident details

All systems operational

Infrastructure problem

Resolved
Major outage
Started 9 months agoLasted about 5 hours

Affected

Bot Platform

Major outage from 11:47 AM to 3:01 PM, Operational from 3:01 PM to 4:30 PM

NLP

Major outage from 11:47 AM to 3:01 PM, Operational from 3:01 PM to 4:30 PM

AI Knowledge Base

Major outage from 11:47 AM to 3:01 PM, Operational from 3:01 PM to 4:30 PM

LLM Modules

Major outage from 11:47 AM to 3:01 PM, Operational from 3:01 PM to 4:30 PM

Voicebots

Major outage from 11:47 AM to 3:01 PM, Operational from 3:01 PM to 4:30 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    The incident has unfortunately reoccurred. We are investigating the root cause.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation.