coworkers ai - Voicebot not working – Incident details

All systems operational

Voicebot not working

Resolved
Major outage
Started 11 months agoLasted 43 minutes

Affected

Voicebots

Major outage from 6:00 AM to 6:10 AM, Operational from 6:10 AM to 6:18 AM, Partial outage from 6:18 AM to 6:43 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    The issue has appeared again. We are investigating this issue.

  • Resolved
    UTC
    Resolved

    This incident has been resolved. Calls are now working.

  • Investigating
    UTC
    Investigating

    We have identified isssue with inbound and outbound voicebots, the calls are not connected to voicebot. We are investigating this issue.