tag:status.coworkers.ai,2005:/history coworkers ai Status - Incident history 2026-03-24T13:19:00.000+00:00 coworkers ai tag:status.coworkers.ai,2005:Incident/cmn4nrfg8088ts5skfi1pjk2x 2026-03-24T13:19:00.000+00:00 2026-03-24T13:19:00.000+00:00 Issue with database Type: Incident

Duration: 34 minutes

Affected Components: LLM Modules, Bot Platform, NLP , AI Knowledge Base, Voicebots

Mar 24, 13:19:00 GMT+0
Monitoring - **14:14** — Alerts appeared in the monitoring application across multiple platform services. Investigation indicated that one database replica failed, which triggered automatic failover. **14:19** — All services were restored and platform functionality recovered. **Current status** — Root cause identification is ongoing by the infrastructure team..

Mar 24, 13:53:28 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.coworkers.ai,2005:Incident/cmkwiydlp00dt13kgd3bexxi6 2026-01-27T11:40:11.715+00:00 2026-01-27T11:40:11.715+00:00 LLM provider problem Type: Incident

Duration: 1 hour and 34 minutes

Affected Components: LLM Modules, AI Knowledge Base

Jan 27, 11:40:11 GMT+0
Investigating - We are currently investigating this incident..

Jan 27, 13:14:32 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.coworkers.ai,2005:Incident/cmiya34y0023wek8sps2nt3d6 2025-12-09T07:00:00.000+00:00 2025-12-09T07:00:00.000+00:00 SMS not delivered Type: Incident

Affected Components: Bot Platform

Dec 9, 07:00:00 GMT+0
Resolved - We encountered an SMS service outage that stopped bot messages from being delivered. This has now been resolved..

Dec 9, 07:20:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.coworkers.ai,2005:Incident/cmioijww7000mkx7cp4w6w0fi 2025-12-02T11:47:24.277+00:00 2025-12-02T15:36:44.663+00:00 Infrastructure problem Type: Incident

Duration: 4 hours and 43 minutes

Affected Components: LLM Modules, Bot Platform, NLP , AI Knowledge Base, Voicebots

Dec 2, 15:36:44 GMT+0
Investigating - The incident has unfortunately reoccurred. We are investigating the root cause..

Dec 2, 16:06:24 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 2, 16:30:01 GMT+0
Resolved - This incident has been resolved..

Dec 2, 11:47:24 GMT+0
Monitoring - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation..

Dec 2, 15:01:34 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.coworkers.ai,2005:Incident/cmhx8w0p705gh107t7jaoo04g 2025-11-13T09:20:00.000+00:00 2025-11-13T09:20:00.000+00:00 Problem with Azure AI Services Type: Incident

Duration: 3 hours and 47 minutes

Affected Components: LLM Modules, AI Knowledge Base

Nov 13, 09:20:00 GMT+0
Identified - Azure AI Services are experiencing outages – delayed responses.

Nov 13, 13:06:34 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.coworkers.ai,2005:Incident/cmh38drqy061edck9arnbd7b0 2025-10-23T09:23:00.000+00:00 2025-10-23T09:23:00.000+00:00 Infrastructure problem Type: Incident

Duration: 3 minutes

Affected Components: LLM Modules, Bot Platform, AI Knowledge Base, NLP , Voicebots

Oct 23, 09:23:00 GMT+0
Investigating - We have a problem with kubernetes cluster..

Oct 23, 09:26:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.coworkers.ai,2005:Incident/cmg90pduf000f9rnpt9ir15rv 2025-10-02T06:00:00.000+00:00 2025-10-02T06:43:10.208+00:00 Voicebot not working Type: Incident

Duration: 43 minutes

Affected Components: Voicebots

Oct 2, 06:43:10 GMT+0
Resolved - This incident has been resolved..

Oct 2, 06:00:00 GMT+0
Investigating - We have identified isssue with inbound and outbound voicebots, the calls are not connected to voicebot. We are investigating this issue..

Oct 2, 06:10:00 GMT+0
Resolved - This incident has been resolved. Calls are now working..

Oct 2, 06:18:55 GMT+0
Investigating - The issue has appeared again. We are investigating this issue..

Oct 2, 06:34:17 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.coworkers.ai,2005:Incident/cmel3djx50015t575vj17ugvg 2025-08-21T07:00:00.000+00:00 2025-08-21T07:00:00.000+00:00 Infrastructure problem Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: Voicebots, LLM Modules, Bot Platform

Aug 21, 07:00:00 GMT+0
Investigating - Some instances are unreachable, LLM modules are not working. We are currently investigating this incident..

Aug 21, 08:11:58 GMT+0
Resolved - This incident has been resolved..

Aug 21, 07:45:20 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.coworkers.ai,2005:Incident/cmdh3g5kl000zc62brdo7h6fa 2025-07-24T07:51:37.916+00:00 2025-07-24T07:51:37.916+00:00 Issue with API integrations Type: Incident

Duration: 56 minutes

Affected Components: Bot Platform

Jul 24, 07:51:37 GMT+0
Investigating - We are currently investigating this incident. API integrations events end with ECONNREFUSED.

Jul 24, 08:20:53 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 24, 08:47:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.coworkers.ai,2005:Incident/cmcaa1hty0001148asb379nyd 2025-06-24T08:00:00.000+00:00 2025-06-24T08:00:00.000+00:00 Unavailable Bot Platform Type: Incident

Duration: 30 minutes

Affected Components: Bot Platform

Jun 24, 08:00:00 GMT+0
Identified - We are currently investigating an issue causing unavailability of Bot Platform for certain customers. .

Jun 24, 08:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.coworkers.ai,2005:Incident/cmb0iogqi000ftgfvqi7juavd 2025-05-23T04:40:00.000+00:00 2025-05-23T05:30:00.000+00:00 Unavailable LLM Modules Type: Incident

Duration: 50 minutes

Affected Components: LLM Modules

May 23, 05:30:00 GMT+0
Resolved - This incident has been resolved..

May 23, 04:40:00 GMT+0
Identified - We are currently investigating an issue causing unavailability of certain LLM modules. This is affecting dialogs that rely on these modules..

]]> tag:status.coworkers.ai,2005:Incident/cmazdhal0001t11zf8y81ic96 2025-05-22T06:00:00.000+00:00 2025-05-22T07:30:00.000+00:00 AI Knowledge Base Chat Problem Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: AI Knowledge Base

May 22, 07:30:00 GMT+0
Resolved - This incident has been resolved..

May 22, 06:00:00 GMT+0
Identified - We identified a problem where our bots were not responding to questions that rely on AI knowledge..

]]> tag:status.coworkers.ai,2005:Incident/cm4ci3uqn000112xsqwlwev7d 2024-12-03T06:30:00.000+00:00 2024-12-03T06:30:00.000+00:00 DNS resolution problem Type: Incident

Duration: 30 minutes

Affected Components: Bot Platform

Dec 3, 06:30:00 GMT+0
Investigating - We are currently investigating this incident..

Dec 3, 07:00:00 GMT+0
Resolved - This incident has been resolved..

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