coworkers ai Status - Incident history https://status.coworkers.ai coworkers ai Tue, 24 Mar 2026 13:19:00 +0000 Issue with database Type: Incident Duration: 34 minutes Affected Components: LLM Modules, Bot Platform, NLP , AI Knowledge Base, Voicebots Mar 24, 13:19:00 GMT+0 - Monitoring - **14:14** — Alerts appeared in the monitoring application across multiple platform services. Investigation indicated that one database replica failed, which triggered automatic failover. **14:19** — All services were restored and platform functionality recovered. **Current status** — Root cause identification is ongoing by the infrastructure team. Mar 24, 13:53:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 34 minutes

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>13:19:00</var> GMT+0</small><br><strong>Monitoring</strong> - **14:14** — Alerts appeared in the monitoring application across multiple platform services. Investigation indicated that one database replica failed, which triggered automatic failover. **14:19** — All services were restored and platform functionality recovered. **Current status** — Root cause identification is ongoing by the infrastructure team..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>13:53:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Mar 2026 13:19:00 +0000 https://status.coworkers.ai/incident/cmn4nrfg8088ts5skfi1pjk2x https://status.coworkers.ai/incident/cmn4nrfg8088ts5skfi1pjk2x LLM provider problem Type: Incident Duration: 1 hour and 34 minutes Affected Components: LLM Modules, AI Knowledge Base Jan 27, 11:40:11 GMT+0 - Investigating - We are currently investigating this incident. Jan 27, 13:14:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 34 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>11:40:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>13:14:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 27 Jan 2026 11:40:11 +0000 https://status.coworkers.ai/incident/cmkwiydlp00dt13kgd3bexxi6 https://status.coworkers.ai/incident/cmkwiydlp00dt13kgd3bexxi6 SMS not delivered Type: Incident Affected Components: Bot Platform Dec 9, 07:00:00 GMT+0 - Resolved - We encountered an SMS service outage that stopped bot messages from being delivered. This has now been resolved. Dec 9, 07:20:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We encountered an SMS service outage that stopped bot messages from being delivered. This has now been resolved..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>07:20:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 9 Dec 2025 07:00:00 +0000 https://status.coworkers.ai/incident/cmiya34y0023wek8sps2nt3d6 https://status.coworkers.ai/incident/cmiya34y0023wek8sps2nt3d6 Infrastructure problem Type: Incident Duration: 4 hours and 43 minutes Affected Components: LLM Modules, Bot Platform, NLP , AI Knowledge Base, Voicebots Dec 2, 15:36:44 GMT+0 - Investigating - The incident has unfortunately reoccurred. We are investigating the root cause. Dec 2, 16:06:24 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 2, 16:30:01 GMT+0 - Resolved - This incident has been resolved. Dec 2, 11:47:24 GMT+0 - Monitoring - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation. Dec 2, 15:01:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 43 minutes

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:36:44</var> GMT+0</small><br><strong>Investigating</strong> - The incident has unfortunately reoccurred. We are investigating the root cause..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:06:24</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:30:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:47:24</var> GMT+0</small><br><strong>Monitoring</strong> - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:01:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 2 Dec 2025 11:47:24 +0000 https://status.coworkers.ai/incident/cmioijww7000mkx7cp4w6w0fi https://status.coworkers.ai/incident/cmioijww7000mkx7cp4w6w0fi Problem with Azure AI Services Type: Incident Duration: 3 hours and 47 minutes Affected Components: LLM Modules, AI Knowledge Base Nov 13, 09:20:00 GMT+0 - Identified - Azure AI Services are experiencing outages – delayed responses Nov 13, 13:06:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 47 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>09:20:00</var> GMT+0</small><br><strong>Identified</strong> - Azure AI Services are experiencing outages – delayed responses.</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>13:06:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 13 Nov 2025 09:20:00 +0000 https://status.coworkers.ai/incident/cmhx8w0p705gh107t7jaoo04g https://status.coworkers.ai/incident/cmhx8w0p705gh107t7jaoo04g Infrastructure problem Type: Incident Duration: 3 minutes Affected Components: LLM Modules, Bot Platform, AI Knowledge Base, NLP , Voicebots Oct 23, 09:23:00 GMT+0 - Investigating - We have a problem with kubernetes cluster. Oct 23, 09:26:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 minutes

Affected Components: , , , ,

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>09:23:00</var> GMT+0</small><br><strong>Investigating</strong> - We have a problem with kubernetes cluster..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>09:26:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Oct 2025 09:23:00 +0000 https://status.coworkers.ai/incident/cmh38drqy061edck9arnbd7b0 https://status.coworkers.ai/incident/cmh38drqy061edck9arnbd7b0 Voicebot not working Type: Incident Duration: 43 minutes Affected Components: Voicebots Oct 2, 06:43:10 GMT+0 - Resolved - This incident has been resolved. Oct 2, 06:00:00 GMT+0 - Investigating - We have identified isssue with inbound and outbound voicebots, the calls are not connected to voicebot. We are investigating this issue. Oct 2, 06:10:00 GMT+0 - Resolved - This incident has been resolved. Calls are now working. Oct 2, 06:18:55 GMT+0 - Investigating - The issue has appeared again. We are investigating this issue. Oct 2, 06:34:17 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 43 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:43:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified isssue with inbound and outbound voicebots, the calls are not connected to voicebot. We are investigating this issue..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Calls are now working..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:18:55</var> GMT+0</small><br><strong>Investigating</strong> - The issue has appeared again. We are investigating this issue..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:34:17</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 2 Oct 2025 06:00:00 +0000 https://status.coworkers.ai/incident/cmg90pduf000f9rnpt9ir15rv https://status.coworkers.ai/incident/cmg90pduf000f9rnpt9ir15rv Infrastructure problem Type: Incident Duration: 1 hour and 12 minutes Affected Components: Voicebots, LLM Modules, Bot Platform Aug 21, 07:00:00 GMT+0 - Investigating - Some instances are unreachable, LLM modules are not working. We are currently investigating this incident. Aug 21, 08:11:58 GMT+0 - Resolved - This incident has been resolved. Aug 21, 07:45:20 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Some instances are unreachable, LLM modules are not working. We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>08:11:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>07:45:20</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 21 Aug 2025 07:00:00 +0000 https://status.coworkers.ai/incident/cmel3djx50015t575vj17ugvg https://status.coworkers.ai/incident/cmel3djx50015t575vj17ugvg Issue with API integrations Type: Incident Duration: 56 minutes Affected Components: Bot Platform Jul 24, 07:51:37 GMT+0 - Investigating - We are currently investigating this incident. API integrations events end with ECONNREFUSED Jul 24, 08:20:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 24, 08:47:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 56 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>07:51:37</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. API integrations events end with ECONNREFUSED.</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>08:20:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>08:47:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 24 Jul 2025 07:51:37 +0000 https://status.coworkers.ai/incident/cmdh3g5kl000zc62brdo7h6fa https://status.coworkers.ai/incident/cmdh3g5kl000zc62brdo7h6fa Unavailable Bot Platform Type: Incident Duration: 30 minutes Affected Components: Bot Platform Jun 24, 08:00:00 GMT+0 - Identified - We are currently investigating an issue causing unavailability of Bot Platform for certain customers. Jun 24, 08:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an issue causing unavailability of Bot Platform for certain customers. .</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Jun 2025 08:00:00 +0000 https://status.coworkers.ai/incident/cmcaa1hty0001148asb379nyd https://status.coworkers.ai/incident/cmcaa1hty0001148asb379nyd Unavailable LLM Modules Type: Incident Duration: 50 minutes Affected Components: LLM Modules May 23, 05:30:00 GMT+0 - Resolved - This incident has been resolved. May 23, 04:40:00 GMT+0 - Identified - We are currently investigating an issue causing unavailability of certain LLM modules. This is affecting dialogs that rely on these modules. Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>04:40:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an issue causing unavailability of certain LLM modules. This is affecting dialogs that rely on these modules..</p> ]]> Fri, 23 May 2025 04:40:00 +0000 https://status.coworkers.ai/incident/cmb0iogqi000ftgfvqi7juavd https://status.coworkers.ai/incident/cmb0iogqi000ftgfvqi7juavd AI Knowledge Base Chat Problem Type: Incident Duration: 1 hour and 30 minutes Affected Components: AI Knowledge Base May 22, 07:30:00 GMT+0 - Resolved - This incident has been resolved. May 22, 06:00:00 GMT+0 - Identified - We identified a problem where our bots were not responding to questions that rely on AI knowledge. Type: Incident

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We identified a problem where our bots were not responding to questions that rely on AI knowledge..</p> ]]> Thu, 22 May 2025 06:00:00 +0000 https://status.coworkers.ai/incident/cmazdhal0001t11zf8y81ic96 https://status.coworkers.ai/incident/cmazdhal0001t11zf8y81ic96 DNS resolution problem Type: Incident Duration: 30 minutes Affected Components: Bot Platform Dec 3, 06:30:00 GMT+0 - Investigating - We are currently investigating this incident. Dec 3, 07:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Dec 2024 06:30:00 +0000 https://status.coworkers.ai/incident/cm4ci3uqn000112xsqwlwev7d https://status.coworkers.ai/incident/cm4ci3uqn000112xsqwlwev7d