coworkers ai Status - Incident history https://status.coworkers.ai coworkers ai Fri, 28 Aug 2026 19:00:00 +0000 S3 storage upgrade Type: Maintenance Duration: 2 hours Affected Components: Bot Platform Aug 28, 11:55:44 GMT+0 - Identified - We will be performing a scheduled upgrade of our S3 storage, which serves static files for the new chat window. During the maintenance window, loading of the new chat window may be temporarily slow or unavailable. Ongoing conversations and all other services are not affected. No action is required on your side. Aug 28, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 28, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>11:55:44</var> GMT+0</small><br><strong>Identified</strong> - We will be performing a scheduled upgrade of our S3 storage, which serves static files for the new chat window. During the maintenance window, loading of the new chat window may be temporarily slow or unavailable. Ongoing conversations and all other services are not affected. No action is required on your side..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 28 Aug 2026 19:00:00 +0000 https://status.coworkers.ai/maintenance/cmtcwatay00c81bmqwpjm7b2y https://status.coworkers.ai/maintenance/cmtcwatay00c81bmqwpjm7b2y LLM provider problem Type: Incident Duration: 2 hours and 21 minutes Affected Components: LLM Modules, AI Knowledge Base May 29, 15:37:00 GMT+0 - Identified - We have long responses from our LLM provider May 29, 17:57:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 21 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 29</var>, <var data-var='time'>15:37:00</var> GMT+0</small><br><strong>Identified</strong> - We have long responses from our LLM provider .</p> <p><small>May <var data-var='date'> 29</var>, <var data-var='time'>17:57:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 29 May 2026 15:37:00 +0000 https://status.coworkers.ai/incident/cmpr35hxx06clqrm4yjru3oip https://status.coworkers.ai/incident/cmpr35hxx06clqrm4yjru3oip Database maintenance Type: Maintenance Duration: 1 hour Affected Components: LLM Modules, Bot Platform, NLP , AI Knowledge Base, Voicebots May 4, 20:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 4, 20:00:01 GMT+0 - Identified - Maintenance is now in progress May 4, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>20:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 4</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 4 May 2026 20:00:00 +0000 https://status.coworkers.ai/maintenance/cmor6u3hn00cvytitmjkndgm4 https://status.coworkers.ai/maintenance/cmor6u3hn00cvytitmjkndgm4 Issue with database Type: Incident Duration: 34 minutes Affected Components: LLM Modules, Bot Platform, NLP , AI Knowledge Base, Voicebots Mar 24, 13:19:00 GMT+0 - Monitoring - **14:14** — Alerts appeared in the monitoring application across multiple platform services. Investigation indicated that one database replica failed, which triggered automatic failover. **14:19** — All services were restored and platform functionality recovered. **Current status** — Root cause identification is ongoing by the infrastructure team. Mar 24, 13:53:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 34 minutes

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>13:19:00</var> GMT+0</small><br><strong>Monitoring</strong> - **14:14** — Alerts appeared in the monitoring application across multiple platform services. Investigation indicated that one database replica failed, which triggered automatic failover. **14:19** — All services were restored and platform functionality recovered. **Current status** — Root cause identification is ongoing by the infrastructure team..</p> <p><small>Mar <var data-var='date'> 24</var>, <var data-var='time'>13:53:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Mar 2026 13:19:00 +0000 https://status.coworkers.ai/incident/cmn4nrfg8088ts5skfi1pjk2x https://status.coworkers.ai/incident/cmn4nrfg8088ts5skfi1pjk2x LLM provider problem Type: Incident Duration: 1 hour and 34 minutes Affected Components: LLM Modules, AI Knowledge Base Jan 27, 11:40:11 GMT+0 - Investigating - We are currently investigating this incident. Jan 27, 13:14:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 34 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>11:40:11</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>13:14:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 27 Jan 2026 11:40:11 +0000 https://status.coworkers.ai/incident/cmkwiydlp00dt13kgd3bexxi6 https://status.coworkers.ai/incident/cmkwiydlp00dt13kgd3bexxi6 SMS not delivered Type: Incident Affected Components: Bot Platform Dec 9, 07:00:00 GMT+0 - Resolved - We encountered an SMS service outage that stopped bot messages from being delivered. This has now been resolved. Dec 9, 07:20:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Resolved</strong> - We encountered an SMS service outage that stopped bot messages from being delivered. This has now been resolved..</p> <p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>07:20:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 9 Dec 2025 07:00:00 +0000 https://status.coworkers.ai/incident/cmiya34y0023wek8sps2nt3d6 https://status.coworkers.ai/incident/cmiya34y0023wek8sps2nt3d6 Infrastructure problem Type: Incident Duration: 4 hours and 43 minutes Affected Components: LLM Modules, Bot Platform, NLP , AI Knowledge Base, Voicebots Dec 2, 15:36:44 GMT+0 - Investigating - The incident has unfortunately reoccurred. We are investigating the root cause. Dec 2, 16:06:24 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 2, 16:30:01 GMT+0 - Resolved - This incident has been resolved. Dec 2, 11:47:24 GMT+0 - Monitoring - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation. Dec 2, 15:01:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 43 minutes

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:36:44</var> GMT+0</small><br><strong>Investigating</strong> - The incident has unfortunately reoccurred. We are investigating the root cause..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:06:24</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:30:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>11:47:24</var> GMT+0</small><br><strong>Monitoring</strong> - We experienced a botnet/DDoS attack on our infrastructure. Mitigations have been applied and we’re actively monitoring the situation..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:01:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 2 Dec 2025 11:47:24 +0000 https://status.coworkers.ai/incident/cmioijww7000mkx7cp4w6w0fi https://status.coworkers.ai/incident/cmioijww7000mkx7cp4w6w0fi Problem with Azure AI Services Type: Incident Duration: 3 hours and 47 minutes Affected Components: LLM Modules, AI Knowledge Base Nov 13, 09:20:00 GMT+0 - Identified - Azure AI Services are experiencing outages – delayed responses Nov 13, 13:06:34 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 47 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>09:20:00</var> GMT+0</small><br><strong>Identified</strong> - Azure AI Services are experiencing outages – delayed responses.</p> <p><small>Nov <var data-var='date'> 13</var>, <var data-var='time'>13:06:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 13 Nov 2025 09:20:00 +0000 https://status.coworkers.ai/incident/cmhx8w0p705gh107t7jaoo04g https://status.coworkers.ai/incident/cmhx8w0p705gh107t7jaoo04g Infrastructure problem Type: Incident Duration: 3 minutes Affected Components: LLM Modules, Bot Platform, AI Knowledge Base, NLP , Voicebots Oct 23, 09:23:00 GMT+0 - Investigating - We have a problem with kubernetes cluster. Oct 23, 09:26:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 minutes

Affected Components: , , , ,

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>09:23:00</var> GMT+0</small><br><strong>Investigating</strong> - We have a problem with kubernetes cluster..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>09:26:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 23 Oct 2025 09:23:00 +0000 https://status.coworkers.ai/incident/cmh38drqy061edck9arnbd7b0 https://status.coworkers.ai/incident/cmh38drqy061edck9arnbd7b0 Voicebot not working Type: Incident Duration: 43 minutes Affected Components: Voicebots Oct 2, 06:43:10 GMT+0 - Resolved - This incident has been resolved. Oct 2, 06:00:00 GMT+0 - Investigating - We have identified isssue with inbound and outbound voicebots, the calls are not connected to voicebot. We are investigating this issue. Oct 2, 06:10:00 GMT+0 - Resolved - This incident has been resolved. Calls are now working. Oct 2, 06:18:55 GMT+0 - Investigating - The issue has appeared again. We are investigating this issue. Oct 2, 06:34:17 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 43 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:43:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified isssue with inbound and outbound voicebots, the calls are not connected to voicebot. We are investigating this issue..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Calls are now working..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:18:55</var> GMT+0</small><br><strong>Investigating</strong> - The issue has appeared again. We are investigating this issue..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>06:34:17</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 2 Oct 2025 06:00:00 +0000 https://status.coworkers.ai/incident/cmg90pduf000f9rnpt9ir15rv https://status.coworkers.ai/incident/cmg90pduf000f9rnpt9ir15rv Infrastructure problem Type: Incident Duration: 1 hour and 12 minutes Affected Components: Voicebots, LLM Modules, Bot Platform Aug 21, 07:00:00 GMT+0 - Investigating - Some instances are unreachable, LLM modules are not working. We are currently investigating this incident. Aug 21, 08:11:58 GMT+0 - Resolved - This incident has been resolved. Aug 21, 07:45:20 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Some instances are unreachable, LLM modules are not working. We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>08:11:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>07:45:20</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 21 Aug 2025 07:00:00 +0000 https://status.coworkers.ai/incident/cmel3djx50015t575vj17ugvg https://status.coworkers.ai/incident/cmel3djx50015t575vj17ugvg Issue with API integrations Type: Incident Duration: 56 minutes Affected Components: Bot Platform Jul 24, 07:51:37 GMT+0 - Investigating - We are currently investigating this incident. API integrations events end with ECONNREFUSED Jul 24, 08:20:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 24, 08:47:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 56 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>07:51:37</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. API integrations events end with ECONNREFUSED.</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>08:20:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>08:47:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 24 Jul 2025 07:51:37 +0000 https://status.coworkers.ai/incident/cmdh3g5kl000zc62brdo7h6fa https://status.coworkers.ai/incident/cmdh3g5kl000zc62brdo7h6fa Unavailable Bot Platform Type: Incident Duration: 30 minutes Affected Components: Bot Platform Jun 24, 08:00:00 GMT+0 - Identified - We are currently investigating an issue causing unavailability of Bot Platform for certain customers. Jun 24, 08:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an issue causing unavailability of Bot Platform for certain customers. .</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>08:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Jun 2025 08:00:00 +0000 https://status.coworkers.ai/incident/cmcaa1hty0001148asb379nyd https://status.coworkers.ai/incident/cmcaa1hty0001148asb379nyd Unavailable LLM Modules Type: Incident Duration: 50 minutes Affected Components: LLM Modules May 23, 05:30:00 GMT+0 - Resolved - This incident has been resolved. May 23, 04:40:00 GMT+0 - Identified - We are currently investigating an issue causing unavailability of certain LLM modules. This is affecting dialogs that rely on these modules. Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>May <var data-var='date'> 23</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>04:40:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an issue causing unavailability of certain LLM modules. This is affecting dialogs that rely on these modules..</p> ]]> Fri, 23 May 2025 04:40:00 +0000 https://status.coworkers.ai/incident/cmb0iogqi000ftgfvqi7juavd https://status.coworkers.ai/incident/cmb0iogqi000ftgfvqi7juavd AI Knowledge Base Chat Problem Type: Incident Duration: 1 hour and 30 minutes Affected Components: AI Knowledge Base May 22, 07:30:00 GMT+0 - Resolved - This incident has been resolved. May 22, 06:00:00 GMT+0 - Identified - We identified a problem where our bots were not responding to questions that rely on AI knowledge. Type: Incident

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 22</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - We identified a problem where our bots were not responding to questions that rely on AI knowledge..</p> ]]> Thu, 22 May 2025 06:00:00 +0000 https://status.coworkers.ai/incident/cmazdhal0001t11zf8y81ic96 https://status.coworkers.ai/incident/cmazdhal0001t11zf8y81ic96 DNS resolution problem Type: Incident Duration: 30 minutes Affected Components: Bot Platform Dec 3, 06:30:00 GMT+0 - Investigating - We are currently investigating this incident. Dec 3, 07:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 30 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 3 Dec 2024 06:30:00 +0000 https://status.coworkers.ai/incident/cm4ci3uqn000112xsqwlwev7d https://status.coworkers.ai/incident/cm4ci3uqn000112xsqwlwev7d